Success Story

Domain Knowledge & Specialized Content Development for E-Learning Company

The client is a leading provider of E-Learning technology and content solutions to educational institutions globally. To cater to it customers effectively, the client faced a critical challenge of building deep domain expertise across a multitude of complex topics such as finance, medicine, architecture and engineering. Finding the right set of subject matter experts and collaboratively building specialized, domain-heavy learning content became an overwhelming task.

The Actionate Advantage

While this engagement did not fall in our conventional areas of focus, the Actionate team took up the challenge of building deep domain knowledge around diverse areas such as banking, finance and mechatronics. This required extensive research, capacity building and collaboration with industry experts. It involved the following stages:

• Identifying, validating and onboarding external subject matter experts across complex technical and domain topics
• Building strong collaboration and synergies with the client’s Information Architects, external subject matter experts and Actionate’s own content team
• Working closely with the end-customer (typically an educational establishment) at every stage of the content development process, to ensure alignment to the end-customer’s goals
• Development of high quality, authentic content within assigned timeframes

Outcomes & Takeaways

This was one of the most complex and challenging assignments that Actionate took up, which tested our perseverance and ability to build deep domain knowledge. Our team succeeded in building an excellent understanding of core concepts, even becoming super-specialists in certain areas. We undertook a number of specialized content development assignments for the client, and have received extremely positive feedback from both the client and its end-customers for the work we have done.